
ecoprime’s control room is a base dedicated to the management of the photovoltaic plants. Attended by at least 2 operators, it enables supervision and monitoring of the photovoltaic plants on a 24h/day, 365d/year basis. The continuous monitoring of the plants enables a proactive and preventive approach aimed at problem prevention and solution. Plants are supervised on a continuative basis, 365 day a year, in order to anticipate any malfunctioning and manage technicians’ site interventions, by tracking any preventive and corrective activity, from the moment of acknowledgement to the resolution of the problem in a completely transparent way before the client. Each team, made up of a Project Manager and one or more technicians, is responsible for a portfolio of plants, for which it manages the monitoring including control of Inverter, String Box, Meters and field devices.
MONITORING
Control centre constantly checks the status of the PV Plants including production devices, antintrusion and TVCC systems
ALARM
Systems and field devices are configured to send an alert in case of flaws
NOTIFICATION
Alarms are notified to the control centre and to the project manager
DESIGNATION
the control centre identifies the operators to involve according to priority, location and devices
TICKET OPENING
a trouble ticket is generated in order to keep track of the problem until it is solved
ANALYSIS
the operators carry out a preliminary remote verification to identify the necessary equipment and spare parts
RESOLUTION
the involved operators fill the trouble ticket with useful information such as diagnosis, materials used and work hours
TICKET CLOSING
the ticket is filled in all its parts and the technician tags it as “closed” and the alarm is considered solved


